Platform · 01On from day one

Your phone gets answered

When the desk is busy or the practice is closed, Regna Clinic picks up. It says it is an AI, takes the message, and puts anything urgent through to a person.

Request early accessAll six switches
01 · Reception
Callback queueAfter hours
Example
  • 17:42ThandiRoutineNew patient. Wants an appointment this week.Booked, Fri 09:15
  • 18:05SiphoUrgentChild has had a fever since this morning.Put through to Dr Naidoo
  • 18:31LeratoRoutineAsking about last month's account.Claimed by Nomsa

3 calls. 3 answered in two rings. 0 rang out.

What it does
How it is built
  • The voice AI runs on servers we operate in South Africa. Call audio is not sent to an overseas AI service.
  • The AI disclosure and the emergency routing are handled outside the AI model, so they happen on every call no matter how the conversation goes.
  • Each practice's data is separated at the database level. Everything the AI does is written to an audit log that cannot be edited.
Where it stands
True as of 02/09/2026

Built and tested. On its own, Reception takes messages. Booking appointments on a call needs the Scheduling switch, and the AI tells callers that.

The six switches
  1. Reception01
  2. Inbox02
  3. Scheduling03
  4. Engage04
  5. Insights05
  6. Billing06

We are taking on a small number of practices in South Africa while we finish this. If you want reception on your line, get in touch.

Request early access