Two rings.Then it's handled.

Calls answered, messages in one thread, bookings straight into the diary. For every front office that isn't a clinic.

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A morning at the desk· example
  • 08:02Answered in two rings
  • 08:02Booked · Thu 10:30
  • 08:07Confirmation sent · WhatsApp
  • 08:11Handed to Ms Naidoo
  • 08:19Message taken · routine
  • 08:24Reminder delivered · SMS
  • 08:31Callback queued
  • 08:31Logged · audit trail
Built for
  • Law firms
  • Accountants
  • Estate agents
  • Brokers
  • Contact centres
  • Clinics
The route

From ring to booked, on one line.

A caller who rings out doesn't leave a message; they dial the next name. Every grey line is a way a call can wander. Here it takes one route, and every step of it is logged.

RingsAnswered in twoTriagedBooked
  1. 01Rings
  2. 02Answered in two
  3. 03Triaged
  4. 04Booked
The platform

One front desk. Six switches.

Reception is on from day one: the phone, answered. Flip the rest on when you're ready. Everything joins the same desk.

01 · Reception
Callback queueAfter hours
Example
  • 17:42ThandiRoutineNew client. Wants advice on a lease dispute this week.Booked, Fri 09:15
  • 18:05SiphoUrgentCourt date moved to tomorrow. Needs to reach his attorney.Put through to Ms Naidoo
  • 18:31LeratoRoutineAsking about last month's invoice.Claimed by Nomsa

3 calls. 3 answered in two rings. 0 rang out.

Engaged, after hours or heads-down, Regna Voice picks up in two rings, says it's an AI, and never lets a caller ring out.

More on reception
Staffing modes

Autonomy is earned, not assumed.

Most front-office work is routine. You don't have to automate all of it, and you shouldn't, because not every task has earned the same trust. Set the mode per channel. The AI only gets more rope when your own approval numbers say it deserves it.

  • HumanYour staff run everything. The AI only catches what would ring out, and every message lands in your team's queue.
  • CopilotThe AI drafts every reply and preps every action. A person approves with one click. You watch the accuracy yourself.
  • AutopilotWhen your numbers prove it's ready, routine work runs end to end. Per task, reversible, and always disclosed to the caller.
Staffing modesPer channel · per task
Example
  • CallsEarnedHumanCopilotAutopilot
  • WhatsAppHumanCopilotAutopilot
  • SMSHumanCopilotAutopilot
  • EmailHumanCopilotAutopilot
Calls · approved as drafted8 weeks
Autopilot at 90%

Reversible per task. Always disclosed to the caller.

For contact centres

A desk your team can actually run

Seats, presence and a queue that behaves like a work list, with the recording and the words of every call kept under your own retention rules.

Queue · Naidoo Attorneys3 waiting
Example
Seats
  • NomsaReady
  • AyandaMrs Dlamini · 03:12
  • PieterWrapping up
  • LindiweAway
Waiting
  • SiphoUrgent1:10Court date moved
  • Thandi0:42Callback · lease dispute
  • Lerato0:05Invoice query
  • Agent seatsA browser phone per person, no handset required. Credentials are issued and rotated by the platform, never shared.
  • PresenceReady, away, wrapping up. The queue only rings people who are actually there.
  • A work queue, not a voicemail boxMissed calls and callback requests become a triage list your team works through, with the caller's history attached.
  • Every call recorded and transcribedPlayback and the words of the call, with each access written to an append-only audit log.
  • Retention you setHow long recordings and transcripts live is a setting, enforced by the platform rather than by a policy document.

In development — supervisor wallboards and QA scorecards are built and in testing; they are not part of what ships today.

Founding customers, limited places

The phone is still your front door. Answer it, every time.

Now onboarding founding customers in South Africa. Forward the phone, connect the diary, and Reception is on. Live in days, not months.

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