The AI receptionist for practices

Your phone rang47 times today

How many booked elsewhere? Regna Clinic answers every call, whether you're engaged, closed or mid-consult, and books the patient before they dial the next practice.

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Reception · live
Waiting for calls0:00
Example call

An illustrated example call, after hours: Regna Clinic answers, introduces itself as an AI receptionist and states that the call is recorded. A new patient asks for an appointment this week; Regna Clinic offers Friday 09:15 or Monday 11:00, the caller picks Friday, and the first appointment is booked and confirmed on WhatsApp.

16:45 on a Tuesday.

Two patients at the desk, one in the chair, and the phone going again. Your receptionist can be excellent at exactly one of those.

The call that rang out was a new patient. They didn't leave a voicemail. They dialled the next number on Google.

Regna Clinic answers on ring two. Every time. Even at 16:45 on a Tuesday.

How it works

From ring to booked, on one line.

A patient who rings out doesn't leave a message; they dial the next practice. Every grey line is a way a call can wander. Here it takes one route, emergencies reach a person at once, and every step is logged.

RingsAnswered in twoTriagedBooked
  1. 01Rings
  2. 02Answered in two
  3. 03Triaged
  4. 04Booked
The platform

One front desk. Six switches.

Reception is on from day one: the phone, answered. Flip the rest on when you're ready. Everything joins the same desk.

01 · Reception
Callback queueAfter hours
Example
  • 17:42ThandiRoutineNew patient. Wants an appointment this week.Booked, Fri 09:15
  • 18:05SiphoUrgentChild has had a fever since this morning.Put through to Dr Naidoo
  • 18:31LeratoRoutineAsking about last month's account.Claimed by Nomsa

3 calls. 3 answered in two rings. 0 rang out.

Every missed and after-hours call answered, triaged and logged. Urgent callers handed straight to a human.

More on reception
Staffing modes

Autonomy is earned, not assumed.

Most front-office work is routine. You don't have to automate all of it, and you shouldn't, because not every task has earned the same trust. Set the mode per channel. The AI only gets more rope when your own approval numbers say it deserves it.

  • HumanYour staff run everything. The AI only catches what would ring out, and every message lands in your team's queue.
  • CopilotThe AI drafts every reply and preps every action. A person approves with one click. You watch the accuracy yourself.
  • AutopilotWhen your numbers prove it's ready, routine work runs end to end. Per task, reversible, and always disclosed to the patient.
Staffing modesPer channel · per task
Example
  • CallsEarnedHumanCopilotAutopilot
  • WhatsAppHumanCopilotAutopilot
  • SMSHumanCopilotAutopilot
  • EmailHumanCopilotAutopilot
Calls · approved as drafted8 weeks
Autopilot at 90%

Reversible per task. Always disclosed to the patient.

Compliance

Patient calls answered in South Africa

Answered, triaged and booked on infrastructure in Johannesburg that we operate. Where audio must stay in-region, the platform refuses anything that is not — enforced in code, not by paperwork.

Residency
ZA recordings pinned in-region by the database
Voice AI
Audio residency enforced per call, audited
Encryption
Separate keys for each practice
Disclosure
Said at the start of every call
Audit trail
Written once, never edited
Retention
POPIA and HPCSA retention periods
Switching on

Nothing about your practice has to change.

Regna Clinic slots in front of what you already run. It doesn't replace it. The phone, the diary, the WhatsApp: all still yours.
Keep your numberCalls forward to Regna Clinic. Patients dial the number they have always dialled.
Keep your diaryUse ours or keep your practice system. Bookings land where you already look.
Keep WhatsAppConfirmations and approvals arrive in the WhatsApp your patients and staff already use.
Live in daysNo migration project. Forward the phone, connect the diary, and the desk is on.

Regna Clinic is powered by Regna Voice, the AI-first front-office platform.

Founding pilot practices, limited places

Your voicemail is booking for the practice next door. Answer it, every time.

Now onboarding pilot practices in South Africa. Forward the phone, connect the diary, and Reception is on. Live in days, not months.

Request early accessHow it works